At Sports Experts, we strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we offer an easy and hassle-free exchange process. Please read our exchange policy below for further details:
Eligibility for Exchange
To be eligible for an exchange, your item must meet the following criteria:
• Be in new, unused, and resellable condition, with all original tags, labels, and packaging intact.
• Be returned within 30 days from the date of delivery.
• Be purchased from our official website or authorized stores (no third-party sellers).
Items Not Eligible for Exchange
Certain products are excluded from our exchange policy for hygiene and safety reasons. These include:
• Swimwear
• Underwear
• Socks
• Custom-ordered items
• Gift cards
• Items marked as "Final Sale" or "Non-returnable"
Return Shipping Costs
• Exchanges Due to Defects or Errors: If the item is defective, damaged, or we made an error with your order, we will cover all return shipping costs.
• Exchanges for Other Reasons: If you wish to exchange for a different size, color, or product, you will be responsible for the return shipping charges.
Processing Time
Once we receive your returned item, please allow 3-5 business days for your exchange to be processed.
Important Notes
• We reserve the right to refuse any exchange request if the item does not meet our eligibility criteria or is returned in a non-resellable condition.
• If the item is out of stock or no longer available, we will provide you with options to select an alternative product.
Thank you for shopping with Sports Experts! We’re committed to providing you with top-quality sports gear and ensuring your complete satisfaction with every purchase.
