Customer Service

Welcome to our Customer Service section! We’re here to ensure you have the best shopping experience possible. Whether you have questions about our products, need assistance with your order, or want to learn more about our services, we’re here to help!

 

Contact Us

If you need assistance, please don’t hesitate to reach out to us:

  • Phone: Call us at 76 395 895 during business hours (Monday - Friday, 9 AM - 7 PM).
  • Email: Send us an email at anthony.khodr@sportsexperts-lb.com, or maria.bteish@sortsexperts-lb.com and we’ll get back to you within 48 hours.
  • Live Chat: Click the chat icon on the bottom right of your screen for instant support during business hours.

 

Feedback

Your feedback is important to us! If you have suggestions or comments about our products or services, please let us know. We strive to improve and provide the best possible experience.

Our aim is to deliver an exceptional customer service experience, and your insights are vital to us. Dedicated to exceeding your expectations, our team will evaluate your shopping experience and get in touch with you about the situation.

 

In-Store Assistance

Visit us at Sports Experts for personalized service! Our knowledgeable staff can help you find the right gear, answer your questions, and provide expert advice.

 

Warranty Coverage

  • Duration: Most products come with a warranty period of 1 year.
  • What’s Covered: Our warranty covers defects in materials and workmanship under normal use. This includes issues such as:
    • Manufacturer defects
    • Material failures
    • Faulty stitching or seams

Exclusions

     Our warranty does not cover:

  • Damage caused by misuse, accidents, or neglect.
  • Normal wear and tear.
  • Modifications made to the product.
  • Items purchased from unauthorized retailers.

How to Make a Warranty Claim

 If you believe your product is defective and covered under our warranty, please follow these steps:

  1. Contact Us: Reach out to our customer service team and they will get back to you within 24 hours.
  2. Provide Proof of Purchase: Please include a copy of your receipt or order confirmation.
  3. Describe the Issue: Provide a detailed description of the defect or issue you are experiencing.

  Replacement or Repair

   Once your claim is approved, we will either:

  • Repair the product at no cost to you.
  • Replace the product with a similar item.

Maintenance & After Sales Service

We offer maintenance and after sales service for the following categories:

  1. Rackets Stringing/Restringing.
  2. Machines delivery, assembling, moving, and disassembling machines.
  3. Bike repairs and maintenance.
  4. Ski and snowboard maintenance and waxing.